FAQs

For secure and efficient payment processing, we use Shopify Payments by Shopify. Rest assured that your transaction is safe, ensuring your peace of mind.

To redeem a promo code, just input it in the "Discount Code" field during the checkout process. Make sure to double-check its accuracy before finalizing your order, as applying it after checkout may not be an option.

Absolutely! Once your order has been shipped, you will receive tracking information automatically via email. This will enable you to follow your order until it arrives at your address. Track Your Order

If you have any questions related to your order, our dedicated customer support team is here to help. Contact us at Support@Flito.shop. For quicker assistance, include your email address and order number.

To modify or cancel your order, please reach out to Customer Service at Support@Flito.shop. We will do our best to accommodate your request. Please be aware that cancellations might not be possible once an item has been dispatched. For further details, refer to our Refund and Return Policy.

If you experience delays or problems with your order delivery, please first contact the carrier to confirm the shipping address. Additionally, providing your phone number can help facilitate a carrier claim to locate your package, usually within a week.

After your return is approved, keep track of the return shipping number. When the item arrives at our facility, we will process your refund quickly within 2-3 business days.

Assembly instructions for products that require them are included within the packaging. If you need further assistance, please contact our customer service at Support@Flito.shop, and we can provide you with online instructions for your item.